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If you go through these steps and continue to have issues, by all means contact SIGNWarehouse Tech Support and we’ll help you sort it out. Make sure you select the active one, or just add them all. Remember, if you’ve installed LXi on more than one occasion, you may have more than one folder or directory on your hard drive. So it’s always better to identify the entire folder. You can accomplish the same thing by excluding a specific file, such as SAIcloud.dll, but then you have to guess what file the AV’s algorithm is going to misidentify next. Click here for detailed instructions from Symantec’s support center. It’s a bit more involved than the others, but you can create an exception for your LXi or Flexi installed folder.

Symantec: In Symantec, you need to create an “Application Exception”.

AVG Internet Security: The process for adding LXI or Flexi to the AVG firewall’s list of trusted applications is similar and takes about ten steps.

In the Access drop-down list for the program entry, click Allow. On the Program Control tab, select the program you want to exclude or mark as trusted. In the Settings window, under Detailed Settings, click Firewall. In the Norton main window, click Settings.

Norton: Norton’s process is pretty simple.

Click here for detailed instructions from Kaspersky’s support site. Then identify the LXI or Flexi directory to mark it as a trusted application. In the Threats and exclusions window, click the “Specify Trusted Applications” link. In the Settings view, go to the “Additional” section and select “Threats and exclusions” in the right frame. Open the Settings window in Kaspersky Total Security.

Kaspersky: Kaspersky’s process is similar.

You’re telling it to exclude LXI from the list of suspected apps.įor LXi, the correct directory should be C:>Program Files(x86)>SignWarehouse>LXI 12.įor Flexi, exclude the Program Files(x86)>SAI>SAI Production Suite Cloud directory.Ĭlick here for detailed instructions from McAfee’s support site. The best solution is to exclude the entire directory. This is how you identify the trusted programs. Click All Processes, Detection, Exclusions. Then Right-click “On-Access Scanner” and select Properties. To do this, you click Start, Programs, McAfee, VirusScan Console.

MacAfee: In McAfee, you have to create an exclusion.

Look below for your application and follow the link to fix your AV problem. For your convenience, we’ve gathered the solutions for the five AV programs most popular with LXI and FlexiSign users. Each application has a slightly different process. Generally, it takes less than ten minutes. This is done by adding the application to the ‘Trusted’ List in your AV settings.

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You can modify your antivirus and simply tell it to stop treating your design software as a threat.

If your installed LXi or Flexi software disappears from your desktop entirely, you might have an AV problem.įortunately there’s an easy fix.

app2.exe file or SAIcloud.dll files go missing, you might have an AV problem.

If your LXi application won’t launch, you might have an AV problem.

If your workflow is interrupted when LXI tries to open production manager, you might have an AV problem.

How do you know if you have an AV problem? If you use MacAfee, Norton, Kaspersky, AVG, or Symantec, this may be happening to to your LXI license.

When this happens, your software shuts down through no fault of its own. This process can make an AV program nervous and lead it to flag your design app as malware. When the design phase is complete, it opens the Cut-Plot or Print and Cut module, and that module then sends data to a connected device. LXi is a complete design and production program. Sometimes a legitimate application needs to do things that look a little bit like malware. Unfortunately, it’s not a perfect system. It’s a powerful analytical tool that enables AV software to flag and identify new viruses based on what they’re trying to do on your PC. Fortunately, there’s a simple fix.Īntivirus software works by scanning installed files and applications and comparing them against known behaviors of malware. When this happens, it may interfere with, or even disable legitimate applications, including LXI.

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But just as the Windows update sometimes causes problems, antivirus software sometimes gets too zealous and starts quarantining harmless programs.

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Every PC today needs a good antivirus program. One of the critical lines of defense against “black hat” hackers is the “white hat” guys who work for the antivirus companies.

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If you’ve read our article about how to fix the app2.exe bad image error, you’re aware of the fact that the ongoing battle between software companies and hackers sometimes has unintended consequences.

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